FAQ

  • Refunds and Returns

    All sales are final. No Refunds or Returns.

    If you are unhappy with the contents of your box, please email us at elfinabox24@gmail.com so we can address your concerns.

  • Shipping and Pickup

    We offer local pickup in Edmonton, Alberta. As well as various shipping options for Canada and the United States. Prices will vary depending on location.

  • Do you offer delivery?

    Yes, we offer local delivery within Edmonton and surrounding areas for a fee.

    $15 - Local Edmonton Delivery

    $20 - Greater Edmonton Delivery (Spruce Grove, Stony Plain, Sherwood Park, St. Albert, Leduc)

  • What are your shipping rates?

    $25 - Alberta Shipping

    $30 - All other Provinces and Territories Shipping

  • When will I get my box?

    All of our boxes will be ready for pickup or shipping in November. You will receive an email once it is ready.

  • How can I contact you?

    You can email us at elfinabox24@gmail.com

  • What is included in the box?

    The box includes 24 days worth of scenes, crafts and activities with all supplies in individual packages labeled by day to help take the stress out of elfing. We also include a detailed setup manual with pictures.

  • Does the box include the elf?

    No, our box does not include the elf.

  • What if I have more than one elf?

    Our boxes include materials for one elf. However, you can easily incorporate more than one elf with a little creativity.

  • What age group is your box intended for?

    We believe the magic of Holiday traditions lasts forever. However, Elf in a Box is not suitable for children under four years old. Children should always be under direct adult supervision when interacting with Elf in a Box.